There are times when the exchange does not go through or the funds do not arrive. In such a situation, you should write to us at firstbtc[email protected] An online chat is also provided for communication, located in the lower right corner. Our operators will clarify the reason for the delay in payment of the application. This may be the inoperability of the payment systеm, incorrectly specified details, or other circumstances. In any case, experts will quickly find a solution to this problem or provide instructions on how to fix it.