To make a refund of coins, you should contact the technical support of our service. You can do this using the chat (lower right corner of the site) or by mail at [email protected] Returns can be made in accordance with our RETURN POLICY.
It should be noted that we will receive your coins only when the transfer in the Bitcoin network is confirmed. Before that, we will not be able to dispose of your coins, and of course, we cannot return them. First, you need to wait until the transfer is confirmed. Only then will we be able to start the refund process.