On our service, coins are considered received, and the exchange request is paid only when your transaction receives 2 (two) confirmations in the Bitcoin blockchain.
The speed of transaction confirmation is a process that is independent of the exchanger. It is influenced by various factors, including the commission you specified when sending coins, network speed, etc. The larger the commission, the faster the miners verify it and it will be confirmed. The exchanger is not able to influence this process. We cannot predict the confirmation time. In our experience, confirmation of transfers with small commissions can take days.
It should be understood that if you transferred coins to the address of the exchanger, but your transfer did not receive the required number of confirmations, then the application has not yet been paid. Accordingly, no payment – no exchange!
Especially for you, we have written a detailed article about commissions: How to find out the optimal commission for BTC withdrawal?
Commission information is for guidance only!