Your application was deleted for some unknown reason. What should be done in this case?
All exchange requests will be deleted 30 minutes after they are created if payment has not been received from you. Probably, you delayed the transfer for a significant time, or the bank took too long to pay the transfer – the transfer was at your order. Similar situations with banks and payment systems are far from uncommon. Unfortunately, this can happen to absolutely anyone.
Absolutely nothing bad happened. The situation can be resolved. You should make sure that you made the money transfer to us. You can find out in your account the payment systеm or bank. If the result is positive, you need to contact technical support and report the problem. The specialist will promptly check the receipt of funds again, and then restore the application and process it if they came.
If you have any questions – do not hesitate to contact our support team. This can be done through an online chat (icon in the lower right corner of the site) or by mail at [email protected].