Assets — all types of electronic currencies, fiat cash and non-cash national currencies, tokens, as well as cryptocurrencies.
Exchange service (Service) — software on the Internet that is used to exchange Assets.
Exchange — the procedure for transferring Assets between the accounts of the User and the Service.
User — a person who used the services of the Service and sent the Active to the Service account for the Exchange intentionally or erroneously.
Application — the client’s desire to exchange Assets, which was executed electronically through user interfaces on the Service’s websites.
Refund — the Service’s actions to transfer assets from its own accounts to User accounts.
- This policy describes the actions or inactions of the Service related to the procedure for the Return of Assets to Users or the fees provided by the Service for processing Returns. This policy is an integral part of the current Rules for the provision of services of the Service.
- The refund is made exclusively for the amount that does not exceed the amount of the Asset sent to the account of the Service by the User to make the exchange.
- The refund is made exclusively to the User’s account, which was indicated by him in the Application or from which the Assets were accepted by the Service, or sent from the mail specified during the creation of the Application.
- The fee for the Refund is withheld by the Service from the amount of the Asset, which is returned to the user.
- Service Responsibilities:
5.1. The Service undertakes to return the Assets that were sent to the accounts of the Service by the User, only if the Exchange did not take place. - The service has the right to:
6.1. Do not return the Assets until the User applies for the Refund. All further actions of the Service related to the Asset Return procedure following this policy are carried out only after the User contacts the support service. This means that the Service is inactive regarding the Return without the direct request of the User.
6.2. Do not reimburse the User in the event of a refund of the commission of payment systems.
6.3. Refuse the User to carry out the Refund procedure if the exchange on the Application has been completed.
6.4. Charge a fee for the Return procedure, which is specified in clause # 8, if it is not possible to carry out the Exchange for reasons beyond the control of the Service. Among them: the Service cannot perform Titlexchange for a limited, non-activated, or blocked User’s account; The Service cannot perform the Exchange on the request if the User submitted it in violation of the rules (unsupported network format, missing memo, incorrect wallet format, etc.).
6.5. Do not pay additional fees to the User. - Special conditions:
7.1. The Service stores the User’s Assets subject to Return on a gratuitous basis within 3 calendar months from the moment the Application was created.
7.2. The Service does not dispose of the User’s Refundable Assets for commercial purposes and does not use them for investment purposes or to receive any other profit from such Assets within 3 calendar months from the moment the Application was created.
7.4. In some cases, the Service may make concessions and make a Refund to the User’s account, which differs from that specified in the Application, if it is necessary to return tokens or a cryptocurrency Asset. - Commissions:
8.1. The Service withholds a commission for Policy Refunds by the rates and schemes specified in the article.
Refund schemes
- Cryptocurrency direction → Cryptocurrency:
Any incoming cryptocurrency payments upon request are recorded by us in USDT on cryptocurrency exchanges, and if it is impossible to complete the exchange, you can demand their return under some conditions:
If the coins were not purchased
If it is impossible to make an exchange, you can request a refund under the following conditions:
We buy a cryptocurrency for you back for the amount of USDT that we received during the sale (regardless of which direction the exchange rate changed), minus 0.5% + a fixed commission for withdrawing from the WhiteBIT exchange.USDT equivalent of your crypto coin at the time of crediting to our wallet → -0.5% → Purchase of a crypto coin for a refund → Crypto coin return (-fixed commission for the withdrawal of the WhiteBIT exchange
If the coins were bought
If coins have already been purchased according to your application, you can request a refund under the following conditions: We sell the coins purchased by the systеm in USDT and buy a cryptocurrency for you for this amount, minus 0.5% + a fixed commission for withdrawing from the WhiteBIT exchange.Sale of coins purchased for exchange in USDT → -0.5% → Purchase of a crypto coin for a refund → Return of a crypto coin (-fixed commission for the withdrawal of the WhiteBIT exchange
- Destination Cryptocurrency → UAH/Payment systеm:
Any incoming cryptocurrency payments upon request are fixed in USDT on cryptocurrency exchanges, and if it is impossible to complete the exchange, you can demand to return them under several conditions:If it is impossible to make an exchange, you can request a refund under the following conditions:
We buy a cryptocurrency for you back for the amount of USDT that we received during the sale (regardless of which direction the rate changed), minus 0.5% + a fixed commission for withdrawing from the WhiteBIT exchange.USDT equivalent of your crypto coin at the time of crediting to our wallet → -0.5% → Purchase of a crypto coin for a refund → Crypto coin return (-fixed commission for the withdrawal of the WhiteBIT exchange
- Destination Payment systеm (AdvCash, Payeer, Perfect Money, Capitalist) → Cryptocurrency:
If the coins were not purchased
If an exchange is not possible, you have the right to demand a refund under the following conditions:
The service withholds a commission in accordance with the current tariffs (including PS commissions) – AdvCash: -1%; Payeers: -0.5%; Perfect Money: -0.5%; Capitalist: -0%.Your amount USD/EUR/KZT credited to us → Refund of your currency minus payment systеm commission: -1% AdvCash, -0.5% Payeer, -0.5% Perfect Money, -0% Capitalist
If the coins were bought
If coins have already been purchased under the current application, you have the right to demand a refund under the following conditions:
We sell coins bought by the systеm in USDT (1 USDT equals 1 USD) and transfer them to your currency. The service withholds a commission in accordance with the tariffs of the payment systеm – AdvCash: -1%; Payeers: -0.5%; Perfect Money: -0.5%; Capitalist: -0%.Sale of coins purchased for exchange in USDT → 1 USDT = 1 USD; USD * Selling rate in your currency (USD/EUR, USD/KZT) → Return of your currency minus payment systеm commission: -1% AdvCash, -0.5% Payeer, -0.5% Perfect Money, -0% Capitalist
- Destination Payment systеm (AdvCash, Payeer, Perfect Money, Capitalist) → UAH:
If it is not possible to make an exchange, you have the right to demand a refund under the following conditions:
The service withholds a commission in accordance with the current tariffs (including PS commissions) – AdvCash: -1%; Payeers: -0.5%; Perfect Money: -0.5%; Capitalist: -0%.Your amount USD/EUR/KZT credited to us → Refund of your currency minus payment systеm commission: -1% AdvCash, -0.5% Payeer, -0.5% Perfect Money, -0% Capitalist
