The First-BTC exchange office operates around the clock from Monday to Sunday, the online support service is available from 08.00 to 00.00 (UTC +3) seven days a week.
The chat icon with support is located in the lower right corner of the site. If the chat button is missing or the status is “Offline”, the chat is currently unavailable, and communication with operators occurs via e-mail at [email protected].
Requests are processed according to the regulations specified on the exchange creation page.
Automatic exchange directions are processed from 5 to 30 minutes after the payment is credited to the request. The processing of manual exchange directions is carried out according to the regulations.
If the requisites are incorrectly specified, please contact the customer support chat on the website.