The First-BTC exchange office operates 24/7 from Monday to Sunday.
The chat icon with customer support is located in the bottom right corner of the website. If the chat button is missing or the status is “Offline,” there is a technical failure on the website, and communication with operators occurs through email at [email protected].
Requests are processed according to the regulations specified on the exchange creation page.
Automatic exchange directions are processed from 5 to 30 minutes after the payment is credited to the request. The processing of manual exchange directions is carried out according to the regulations.
If the requisites are incorrectly specified, please contact the customer support chat on the website.