The fact is that the address allocated for payment of the application is forever stored in our systеm. If the coins arrive at the address of the exchanger after canceling the application due to timeout, the process will not end automatically. You will need to wait until the exchange completes the transfer of funds, the transaction in the blockchain will receive the number of confirmations required for the exchanger. Then you should write to [email protected] or contact chat support (lower right corner of the site). Specialists will manually check the receipt of coins to your address and process the exchange.